Shipping policy

SHIPPING

We ship to addresses in the United States. Tracking information will be made available to you as soon as it is available to us.

ORDER PROCESSING TIME

After an order is placed, it is checked, packed and handed to the carrier within 3 to 5 business days. Processing time is separate from shipping time and is not included in the shipping time below.

SHIPPING TIME (does not include weekends/public holidays)

After your order has shipped, delivery within the USA takes approximately 5 to 8 business days (tracking available).

SHIPPING OPTIONS AND RATES

Economy: $4.90

Standard: $7.90

DELAYED DELIVERY

In very rare instances, packages may take longer than the stated time frame. We are unable to control unexpected delays that may occur in transit, and we seek your understanding and patience should this occur. If there are no tracking updates for more than 30-60 business days, we will ship out a new package. Processing and delivery may take longer during busy periods such as the holiday season at the year's end (November to December) and during promotions.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel an order if it has already been processed.

If an order is cancelled within 30 minutes before it is PROCESSED, there is a transaction fee of $20 per order.

If you reach out and we tell you it is processed, the order cannot be cancelled.

Please email us at newphenix12@gmail.com as soon as possible if you would like to cancel an order that you have just made.

Phone Number: (213)816-9976

Email: newphenix12@gmail.com

Business address: 49 Montrose Ave, Summit, NJ 07901