Refund policy

RETURNS

You may request a return within 30 days after your order has been delivered. To be eligible, items must be unused and in the same condition you received them, in their original packaging.

HOW TO START A RETURN

Please contact us at newphenix12@gmail.com before sending anything back. If your return request is approved, we will tell you the return address and give you instructions. Items sent back without approval will not be accepted.

RETURN SHIPPING COSTS

Change-of-mind returns: the customer is responsible for return shipping costs.

Defective, damaged or incorrect items: we are responsible for return shipping costs. Please inspect your order when you receive it and contact us promptly with your order number and photos.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Some items may not be eligible for return, as stated on the product listing at the time of purchase or as permitted by applicable law. Contact us if you have questions about whether a specific item can be returned.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered as agreed.

CONTACT

For return, exchange or damage requests, please contact us at newphenix12@gmail.com.